UTILITY ASSISTANCE

Low Income Home Energy Assistance (LIHEAP)

Attention LIHEAP Customers: Due to the overwhelming number of applications submitted, the LIHEAP application portal is temporarily closed to allow for the timely processing of applications. The portal will reopen once existing applications are processed. Please continue to visit our website for information and updates on when we will resume accepting new applications.

LIHEAP Applications Are Now Online Only

The Northeast Florida Community Action Agency has transitioned to an online-only application process.  

LIHEAP is a federally funded program. By completing the LIHEAP application, you are certifying that all the information you provide to LIHEAP is true and accurate. Receiving federal monies by using false information may result in legal consequences.

 

Important Reminders Before You Apply Online

  • The Online Application Portal may be closed at times to permit timely processing of applications received to date.  Check this page for portal availability.
  • Please read all of the instructions provided and gather all required documents BEFORE proceeding to the Online Application Portal. Incomplete applications will not be approved.
  • Do not submit an additional application while awaiting approval of your first application.  In the interim, continue paying your bill and/or make payment arrangements with your utility provider so that your services are not disconnected.

Online Application Requirements:

Using the FloridaCommerce Case Management System is the quickest way to expedite services (LIHEAP). On the last page of the online application, please notice the “Click here to upload document” button that you must click to upload documents. To complete your online application, you can scan your documents using a desk scanner or take a photo with a phone or tablet. All scanned documents must be clear.  Unclear scanned documents may cause a delay in your application process. 

 Required Scanned Documents:

  1. Valid Government-issued Photo ID for the applicant, such as a State of Florida Driver’s License or Picture Identification.
  2. Proof of Citizenship for all household members, such as a valid government-issued Photo ID or birth certificate. Household members who are not U.S. citizens may provide proof of Permanent Resident Status, or other documents to confirm they are a qualified alien.
  3. Social Security Numbers for all Household Members.
  4. If you receive Section 8 or Public Housing, provide a copy of your Housing Contract and Lease Amendment or Notice of Rent Change which shows your name, address, tenant payment amount, utility allowance, and the effective date of your lease/amendment; or a printout of your 50058 or 50059 form that shows your name and the amount of your Utility Allowance.
  5. Valid Utility Bill.
 

Proof of all income received in the past 30 days for all Household Members including but not limited to:

  1. Current Year Disability and/or SSI Benefits Statement.
  2. Current Senior Citizens Retirement Benefits Statement.
  3. Current Pay Stub (consecutive pay stubs for last 30 days of employment).
  4. Current Unemployment Wage Determination Statement.
  5. Current Pension Printout.
  6. Current Child Support Verification Prinout.
  7. Current AFDS/TANF Verification Printouts.
  8. Current Veteran Benefits.
  9. Current Worker Compensation Benefits.
  10. Bank statements and W-2 tax forms will not be accepted.
If necessary,  additional documents may be required upon review of your application to determine eligibility.
Failure to include all required documents with your application will result in unavoidable delays and possible denial of your application.
 

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