The Low-Income Home Energy Assistance Program (LIHEAP) assists low-income households with immediate and emergency home energy needs. NFCAA makes direct payments to utility companies when a family does not have the funds and is in danger of having their electricity disconnected.
ALERT: COVID-19 Prevention Efforts
The Northeast Florida Community Action Agency, Inc. (NFCAA) is taking steps to maintain the health and safety of our customers, our employees, and our communities.
Effective immediately, NFCAA has temporarily suspended in-person operations to prevent the spread of COVID-19. Access to our offices is limited to authorized personnel until further notice.
As a result, we encourage you to use the self-service options provided below. All appointments and applications must be completed online or by mail for our service areas in Baker, Clay, Duval, Flagler, Nassau, Putnam and St. Johns County.
Please read ALL instructions carefully.
Remember, You must make an appointment first! Applications submitted without an appointment will not be processed.
NFCAA has temporarily suspended in-person services.
Step 1: Appointment. You are required to make an appointment before completing an application. All applications completed without an appointment will not be accepted for processing. You can make an appointment through the Online Appointment Scheduler or call 904-362-8052. The appointment line is available 24 hours, 7 days a week. Appointments can be scheduled up to 14 calendar days in advance. A live operator will be available for customers who require assistance between the hours of 10 a.m. - 5:00 p.m. Eastern Standard Time. Language accommodations will also be available.
Step 2: Application. Using the Online FASTRACK System is the quickest way to expedite your services. You must upload the Required Documents into the system by scanning or taking pictures of the documents.. All household members age 18 and over with no income must complete the Self-Declaration Form. Please complete the Utility Bill Certification Form if the utility bill is not in the customer or household member's name. The person whose name is on the bill must complete and sign this form. Social security numbers of applicants and household members are requested using the Notice Regarding Collection of Social Security Numbers Form. This information is necessary to determine eligibility for program services and specifically for the following purposes: 1. To verify an applicant’s identity. 2. To verify household size. and 3. To verify household income. Customers that live in Clay County must complete the City of Green Cove Springs Utility Form.
LIHEAP: Required Documentation
LIHEAP: Self-Declaration Form
LIHEAP: Utility Bill Certification Form